Account access issues with FirstTrust Holdings

I appreciate FirstTrust Holdings reaching out, but the solution provided doesn't address my original concern. The replacement camera has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at FirstTrust Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-2410F01C). One of our specialists from our Customer Service will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Brown Senior Support Specialist FirstTrust Holdings Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against FirstTrust Holdings and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the camera. ComplaintNest Support Team