FirstTrust Holdings failed to honor their commitment

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, FirstTrust Holdings has been much more responsive, though we still haven't reached a satisfactory resolution regarding their delivery service.

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at FirstTrust Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $387.19 Please contact our dedicated resolution team at support@FirstTrust Holdings.com with your preferred delivery date and time, referencing case number REF-4843444B. We truly value your business and appreciate the opportunity to make this right. Best regards, Thomas Moore Consumer Affairs Director FirstTrust Holdings

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding FirstTrust Holdings's router and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at FirstTrust Holdings and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team