Delayed delivery from Retreat at Paradise

I'm updating my complaint because Retreat at Paradise finally contacted me today. They've offered to replace the fitness tracker, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Retreat at Paradise are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $406.35 Please contact our dedicated resolution team at support@Retreat at Paradise.com with your preferred delivery date and time, referencing case number REF-01788BF6. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Smith Customer Retention Director Retreat at Paradise

ComplaintNest Administrator Alert: We have noticed that Retreat at Paradise has not yet responded to your complaint about their expedited shipping. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team