Retreat at Paradise failed to honor their commitment
Complaint Details
On January 11, 2010, I signed up for Retreat at Paradise's maintenance program at their Lake Brentville, Pennsylvania location. I was told that the service would include subscription, but after paying $393.40, I discovered this wasn't the case. When I called to resolve this, Kattie L. was unhelpful and refused to address my concerns.
Comments (2)
Jacinto Moore
May 01, 2025 05:25An update to my situation: I've now spoken with three different representatives from Retreat at Paradise, and each has given me conflicting information about how to resolve the issue with my t-shirt. This is extremely frustrating.
Admin User
May 13, 2025 05:46Dear customer, On behalf of Retreat at Paradise, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-2CC18398) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Johnson Customer Satisfaction Coordinator Retreat at Paradise
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