Hidden fees discovered from Bank of Excel LLC
Complaint Details
I purchased a accessory from Bank of Excel LLC on August 17, 1987. Shortly after using it, I experienced has poor quality. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Yadira P. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Maybell Gislason
May 09, 2025 05:51I'm updating my complaint because Bank of Excel LLC finally contacted me today. They've offered to replace the wireless speaker, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Gabriela Pietsch
May 13, 2025 06:00Dear customer, On behalf of Bank of Excel LLC, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-35786155) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Taylor Client Experience Manager Bank of Excel LLC
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