Quality issues with ExcelFund product
Complaint Details
I'm writing to complain about the warranty service I received from ExcelFund. After paying $47.31 for product, I found that it has poor quality. I've tried resolving this with your customer service team multiple times, including speaking with Danielle G., but have not received a satisfactory resolution.
Comments (2)
Lawrence Ryan
May 11, 2025 06:06I'm updating my complaint because ExcelFund finally contacted me today. They've offered to replace the headphones, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Gerta Simon
May 15, 2025 06:08Dear customer, On behalf of ExcelFund, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-4D230B68) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary Moore Resolution Specialist ExcelFund
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Status updateStatus changed to "Resolved"