Unresolved issue with Capital of Prestige product

The situation with Capital of Prestige has gotten worse. Now they're claiming I never purchased the subscription plan, despite me providing the receipt and reference number REF-2225C699 multiple times.

Dear valued customer, Thank you for your complaint regarding the television you purchased on May 8, 2025. At Capital of Prestige, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $99.34 2. A replacement television with an extended warranty 3. A store credit of $99.34 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-2225C699. We value your business and hope to restore your confidence in our company. Best regards, Mary Wilson Customer Advocacy Manager Capital of Prestige