Account access issues with Capital of Prestige
Complaint Details
On July 10, 2016, I signed up for Capital of Prestige's maintenance program at their New Berniecechester, Arkansas location. I was told that the service would include accessory, but after paying $620.50, I discovered this wasn't the case. When I called to resolve this, Michel H. was unhelpful and refused to address my concerns.
Comments (2)
Payton Ratke
May 06, 2025 05:17After my initial complaint, Capital of Prestige contacted me to troubleshoot the television. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jedidiah Becker
May 15, 2025 05:15Dear valued customer, Thank you for your complaint regarding the television you purchased on May 22, 2025. At Capital of Prestige, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $255.47 2. A replacement television with an extended warranty 3. A store credit of $255.47 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D86A283A. We value your business and hope to restore your confidence in our company. Best regards, David Anderson Customer Experience Manager Capital of Prestige
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Status updateStatus changed to "Resolved"