Warranty claim denied by Comfort Suites & Resorts Ltd.
Complaint Details
I want to report a serious concern with Comfort Suites & Resorts Ltd.'s platform that I purchased on November 30, 1989 from your Lewtown, Kansas store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Mario J., but my issue remains unresolved.
Comments (2)
Darrin Littel
May 15, 2025 05:53I appreciate Comfort Suites & Resorts Ltd. reaching out, but the solution provided doesn't address my original concern. The replacement jacket has the same defect as the original one I complained about.
Margarita Kuhn
May 18, 2025 05:29Dear valued customer, Thank you for bringing this matter to our attention. We at Comfort Suites & Resorts Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-10B2B869). One of our specialists from our Customer Retention will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Miller Customer Service Manager Comfort Suites & Resorts Ltd. Customer Relations
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Status updateStatus changed to "Resolved"