Hidden fees discovered from Prime Forge Inc

An update to my situation: I've now spoken with three different representatives from Prime Forge Inc, and each has given me conflicting information about how to resolve the issue with my gaming console. This is extremely frustrating.

Dear customer, I am reaching out regarding your recent complaint about our customer support plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Satisfaction Coordinator at Prime Forge Inc, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $258.60 to your original payment method 2. Added a $258.60 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-125AF4D2 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Hayden Miller Customer Satisfaction Coordinator Prime Forge Inc

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Prime Forge Inc of this issue through multiple channels. They have acknowledged receipt of this complaint on April 4, 2025 and have assigned it reference number REF-125AF4D2 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team