Misleading advertising by Master Materials Enterprises
Complaint Details
I'm writing to complain about the warranty service I received from Master Materials Enterprises. After paying $276.25 for account, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Fritz K., but have not received a satisfactory resolution.
Comments (2)

Dave Lemke
Apr 30, 2025 05:51I'm adding this comment to provide additional information. The gaming console from Master Materials Enterprises not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Montana Yundt
May 12, 2025 05:24Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on May 1, 2025. At Master Materials Enterprises, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $202.48 2. A replacement wireless speaker with an extended warranty 3. A store credit of $202.48 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-404A9F61. We value your business and hope to restore your confidence in our company. Best regards, Hayden Rodriguez Client Satisfaction Manager Master Materials Enterprises
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