Comfort Lodge refused to address issue

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Comfort Lodge. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on April 9, 2025. At Comfort Lodge, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $201.55 2. A replacement formal shoes with an extended warranty 3. A store credit of $201.55 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-613E4B45. We value your business and hope to restore your confidence in our company. Best regards, Taylor Hall Quality Assurance Manager Comfort Lodge

ComplaintNest Administrator Update: We have received confirmation from Comfort Lodge that they are actively working to resolve your complaint. Their representative, Elizabeth Young, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team