Warranty claim denied by Engineering Development

I appreciate Engineering Development reaching out, but the solution provided doesn't address my original concern. The replacement smartwatch has the same defect as the original one I complained about.

Dear customer, On behalf of Engineering Development, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-631E08B5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Jones Customer Service Director Engineering Development

ComplaintNest Administrator Update: We have received confirmation from Engineering Development that they are actively working to resolve your complaint. Their representative, David Wilson, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team