Grand Resort provided defective product
Complaint Details
I want to report a serious concern with Grand Resort's appliance that I purchased on May 9, 2008 from your New Alena, Michigan store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Joanny Y., but my issue remains unresolved.
Comments (2)
Abner Dickens
Apr 30, 2025 06:00After my initial complaint, Grand Resort contacted me to troubleshoot the sweater. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Admin User
May 24, 2025 06:00Dear valued customer, Thank you for bringing this matter to our attention. We at Grand Resort take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-5410E443). One of our specialists from our Technical Support will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Martinez Customer Advocacy Manager Grand Resort Customer Relations
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Status updateStatus changed to "Resolved"