ExcelFinancial Bari LLC failed to honor their commitment

I appreciate ExcelFinancial Bari LLC reaching out, but the solution provided doesn't address my original concern. The replacement router has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at ExcelFinancial Bari LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our laptop and have initiated an internal investigation (Reference: REF-21EA3211). One of our specialists from our Resolution Center will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Hall Client Experience Manager ExcelFinancial Bari LLC Customer Relations

ComplaintNest Administrator Alert: We have noticed that ExcelFinancial Bari LLC has not yet responded to your complaint about their extended warranty. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team