Delayed delivery from ExcelFinancial Bari LLC

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about ExcelFinancial Bari LLC. Can someone please provide an update?

Dear customer, On behalf of ExcelFinancial Bari LLC, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-8FF717D6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Allen Client Support Executive ExcelFinancial Bari LLC

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified ExcelFinancial Bari LLC of this issue through multiple channels. They have acknowledged receipt of this complaint on April 9, 2025 and have assigned it reference number REF-8FF717D6 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team