Unresolved issue with Stay Resorts Busan product

After speaking with Alex Lewis from the Consumer Affairs at Stay Resorts Busan, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at Stay Resorts Busan are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $480.25 Please contact our dedicated resolution team at support@Stay Resorts Busan.com with your preferred delivery date and time, referencing case number REF-EA87DE84. We truly value your business and appreciate the opportunity to make this right. Best regards, Thomas Harris Service Excellence Director Stay Resorts Busan

ComplaintNest Administrator Alert: We have noticed that Stay Resorts Busan has not yet responded to your complaint about their design service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team