Royal Palace LLC provided defective product
Complaint Details
I want to report a serious concern with Royal Palace LLC's service that I purchased on April 28, 1980 from your Port Preciousfort, Missouri store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Maxime E., but my issue remains unresolved.
Comments (2)
Janessa Prohaska
Apr 30, 2025 05:33It's now been 11 days since my initial complaint, and Royal Palace LLC still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their expedited shipping.
Admin User (Original)
May 23, 2025 06:00Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at Royal Palace LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $402.93 Please contact our dedicated resolution team at support@Royal Palace LLC.com with your preferred delivery date and time, referencing case number REF-FD7FB6F8. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Smith Technical Support Director Royal Palace LLC
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