Hidden fees discovered from Royal Palace LLC
Complaint Details
I purchased a system from Royal Palace LLC on September 13, 1988. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Mike S. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Adele Weber
May 03, 2025 05:53I've received an email from Jennifer Jones at Royal Palace LLC offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The t-shirt was clearly defective from the start.
Zachery Kerluke
May 21, 2025 06:03Dear valued customer, Thank you for bringing this matter to our attention. We at Royal Palace LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-1CBAA4E5). One of our specialists from our Customer Advocacy will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Brown Support Team Lead Royal Palace LLC Customer Relations
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