Frustrated with Precision Products Enterprises's lack of response

After my initial complaint, Precision Products Enterprises contacted me to troubleshoot the laptop. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, On behalf of Precision Products Enterprises, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-01F6211E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Lee Account Manager Precision Products Enterprises

ComplaintNest Administrator Update: We have received confirmation from Precision Products Enterprises that they are actively working to resolve your complaint. Their representative, Mary White, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team