False promises made by Master-Machine Inc. representative

The situation with Master-Machine Inc. has gotten worse. Now they're claiming I never purchased the consultation service, despite me providing the receipt and reference number REF-975AE6D3 multiple times.

Dear customer, On behalf of Master-Machine Inc., I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-975AE6D3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David Hernandez Senior Support Specialist Master-Machine Inc.

ComplaintNest Administrator Alert: We have noticed that Master-Machine Inc. has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team