Elite Contractors Group failed to honor their commitment

After my initial complaint, Elite Contractors Group contacted me to troubleshoot the gaming console. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at Elite Contractors Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $352.87 Please contact our dedicated resolution team at support@Elite Contractors Group.com with your preferred delivery date and time, referencing case number REF-1DE77F62. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara White Technical Support Director Elite Contractors Group

ComplaintNest Administrator Update: We have received confirmation from Elite Contractors Group that they are actively working to resolve your complaint. Their representative, Hayden Walker, has committed to contacting you within 5 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team