Billing dispute with Structures Group Newcastle

Thank you for your response, but I'm still not satisfied with the resolution offered. The $85.81 refund only covers part of what I paid for the loyalty program, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing this matter to our attention. We at Structures Group Newcastle take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-D0D80C2A). One of our specialists from our Quality Assurance will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Robert Garcia Director of Customer Success Structures Group Newcastle Customer Relations