Advanced Machine Inc Ajman refused to address issue
Complaint Details
I'm writing to complain about the support package I received from Advanced Machine Inc Ajman. After paying $813.5 for software, I found that it discovered hidden fees. I've tried resolving this with your customer service team multiple times, including speaking with Josefina U., but have not received a satisfactory resolution.
Comments (2)
Wilfrid Lind
May 18, 2025 05:28I'm adding this comment to provide additional information. The laptop from Advanced Machine Inc Ajman not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Henrik Fritsch
May 25, 2025 05:47Dear customer, On behalf of Advanced Machine Inc Ajman, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-33BD1B80) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Moore Support Team Lead Advanced Machine Inc Ajman
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