Resort Getaways Holdings failed to honor their commitment
Complaint Details
I have been a loyal customer of Resort Getaways Holdings for several years. However, my recent experience has been extremely disappointing. I ordered unit (order #ORD-5775-TJB-3891) on February 8, 2019, and have encountered stopped working after two weeks. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Leonora Casper
Apr 28, 2025 05:57I want to acknowledge that Resort Getaways Holdings has attempted to resolve this issue. However, the solution they're offering (a $425.80 store credit) isn't adequate considering I paid $425.80 for a winter coat that never worked properly.
Henrik Fritsch
May 13, 2025 05:47Dear valued customer, Thank you for bringing this matter to our attention. We at Resort Getaways Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-052A1A3C). One of our specialists from our Client Relations will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Martinez Client Support Executive Resort Getaways Holdings Customer Relations
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