Poor customer service experience with Resort Getaways Holdings

I've received an email from Michael Martinez at Resort Getaways Holdings offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jeans was clearly defective from the start.

Dear customer, On behalf of Resort Getaways Holdings, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-731D7F54) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Davis Customer Experience Specialist Resort Getaways Holdings