Delayed delivery from Ultimate-Craft Enterprises

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Ultimate-Craft Enterprises. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at Ultimate-Craft Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $45.27 Please contact our dedicated resolution team at support@Ultimate-Craft Enterprises.com with your preferred delivery date and time, referencing case number REF-912578CE. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Walker Client Satisfaction Director Ultimate-Craft Enterprises

ComplaintNest Administrator Alert: We have noticed that Ultimate-Craft Enterprises has not yet responded to your complaint about their installation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team