Unresolved issue with Silver Oasis Properties product

After speaking with James King from the Client Relations at Silver Oasis Properties, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on April 25, 2025. At Silver Oasis Properties, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $180.36 2. A replacement dress shirt with an extended warranty 3. A store credit of $180.36 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A14FD85E. We value your business and hope to restore your confidence in our company. Best regards, Susan Jones Product Support Manager Silver Oasis Properties

ComplaintNest Administrator Note: We have reviewed this complaint against Silver Oasis Properties and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the winter coat. ComplaintNest Support Team