Design Associates refused to address issue
Complaint Details
I have been a loyal customer of Design Associates for several years. However, my recent experience has been extremely disappointing. I ordered device (order #ORD-9766-BTC-7095) on February 28, 1995, and have encountered arrived significantly late. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Test User (Original)
May 01, 2025 05:30Just wanted to follow up on my complaint regarding Design Associates. I haven't heard anything back yet, and the vacuum cleaner I purchased is still not working correctly. Any assistance would be greatly appreciated.
Bradford Anderson
May 18, 2025 05:57Dear valued customer, Thank you for your complaint regarding the vacuum cleaner you purchased on April 28, 2025. At Design Associates, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $64.99 2. A replacement vacuum cleaner with an extended warranty 3. A store credit of $64.99 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-FED02CE0. We value your business and hope to restore your confidence in our company. Best regards, Richard Johnson Consumer Affairs Manager Design Associates
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Status updateStatus changed to "Resolved"