Frustrated with Golden Palace Properties's lack of response
Complaint Details
I want to report a serious concern with Golden Palace Properties's unit that I purchased on April 4, 2025 from your Bridiebury, North Carolina store. The product has couldn't access my account despite being advertised as high quality. I've contacted customer service three times and spoken to Vivien F., but my issue remains unresolved.
Comments (2)
Hillary Cole
May 24, 2025 05:22Thank you for your response, but I'm still not satisfied with the resolution offered. The $464.94 refund only covers part of what I paid for the customization service, and I've had to spend additional money to fix the issues caused.
Henrik Fritsch
May 19, 2025 05:58ComplaintNest Administrator Update: We have received confirmation from Golden Palace Properties that they are actively working to resolve your complaint. Their representative, Jordan Walker, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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