Unresolved issue with Golden Palace Properties product
Complaint Details
I'm writing to complain about the customer support I received from Golden Palace Properties. After paying $679.29 for membership, I found that it stopped working after two weeks. I've tried resolving this with your customer service team multiple times, including speaking with Judson M., but have not received a satisfactory resolution.
Comments (2)
Skye Dickens
May 05, 2025 05:28Thank you for your response, but I'm still not satisfied with the resolution offered. The $431.59 refund only covers part of what I paid for the technical support package, and I've had to spend additional money to fix the issues caused.
Jennie Brown
May 15, 2025 05:17Dear valued customer, Thank you for bringing this matter to our attention. We at Golden Palace Properties take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-88250D62). One of our specialists from our Client Satisfaction will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Miller Customer Service Manager Golden Palace Properties Customer Relations
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