Frustrated with Modern Projects Inc Corp.'s lack of response

Just wanted to follow up on my complaint regarding Modern Projects Inc Corp.. I haven't heard anything back yet, and the furniture set I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our vacuum cleaner to our attention. We at Modern Projects Inc Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective vacuum cleaner 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary vacuum cleaner accessory kit valued at $351.80 Please contact our dedicated resolution team at support@Modern Projects Inc Corp..com with your preferred delivery date and time, referencing case number REF-902DAF68. We truly value your business and appreciate the opportunity to make this right. Best regards, Robert Brown Quality Assurance Director Modern Projects Inc Corp.

ComplaintNest Administrator Note: We have reviewed this complaint against Modern Projects Inc Corp. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the cookware set. ComplaintNest Support Team