Warranty claim denied by Mansion at Elite

An update to my situation: I've now spoken with three different representatives from Mansion at Elite, and each has given me conflicting information about how to resolve the issue with my t-shirt. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at Mansion at Elite take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-A1A15170). One of our specialists from our Quality Assurance will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Smith Customer Satisfaction Coordinator Mansion at Elite Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Mansion at Elite's formal shoes and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Mansion at Elite and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team