Superior-Factories Corp. failed to honor their commitment

I appreciate Superior-Factories Corp. reaching out, but the solution provided doesn't address my original concern. The replacement gaming console has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Superior-Factories Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $253.75 Please contact our dedicated resolution team at support@Superior-Factories Corp..com with your preferred delivery date and time, referencing case number REF-A2B834E5. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Hernandez Service Excellence Director Superior-Factories Corp.

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Superior-Factories Corp. of this issue through multiple channels. They have acknowledged receipt of this complaint on April 28, 2025 and have assigned it reference number REF-A2B834E5 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team