Poor customer service experience with Superior-Factories Corp.
Complaint Details
I am writing regarding order #ORD-2941-UZB-2729 placed with Superior-Factories Corp. on October 3, 1977. I paid $386.60 for software, but when it arrived, I discovered discovered hidden fees. I've made numerous attempts to contact customer service, but Rhoda M. and other representatives have not been helpful in resolving this matter.
Comments (2)
Javon Kshlerin
May 18, 2025 05:16I wanted to update this complaint to mention that a representative from Superior-Factories Corp. called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Claudine Navarro
May 20, 2025 05:20ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Superior-Factories Corp. of this issue through multiple channels. They have acknowledged receipt of this complaint on April 8, 2025 and have assigned it reference number REF-B79DAEB8 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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Status updateStatus changed to "Under Review"