Unsatisfactory resolution from Superior-Factories Corp.

After my initial complaint, Superior-Factories Corp. contacted me to troubleshoot the camera. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Superior-Factories Corp. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our laptop and have initiated an internal investigation (Reference: REF-A0594936). One of our specialists from our Technical Support will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Robinson Support Team Lead Superior-Factories Corp. Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Superior-Factories Corp.'s headphones and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Superior-Factories Corp. and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team