The Tranquil Lodge Group provided defective product

I'm adding this comment to provide additional information. The winter coat from The Tranquil Lodge Group not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, I am reaching out regarding your recent complaint about our personal shopping service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Satisfaction Coordinator at The Tranquil Lodge Group, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $307.26 to your original payment method 2. Added a $307.26 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-C1F22F4C for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Taylor White Customer Satisfaction Coordinator The Tranquil Lodge Group

ComplaintNest Administrator Update: We have received confirmation from The Tranquil Lodge Group that they are actively working to resolve your complaint. Their representative, Patricia Anderson, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team