Billing dispute with The Tranquil Lodge Group
Complaint Details
I want to report a serious concern with The Tranquil Lodge Group's unit that I purchased on July 2, 1995 from your Lake Fausto, Alabama store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Skylar L., but my issue remains unresolved.
Comments (2)
Baby Schmidt
May 22, 2025 05:58It's now been 13 days since my initial complaint, and The Tranquil Lodge Group still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium account.
Gabriela Pietsch
May 13, 2025 05:35Dear customer, On behalf of The Tranquil Lodge Group, I would like to personally apologize for the inconvenience you've experienced with our priority service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-B1D3A8FB) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Martinez Client Relations Manager The Tranquil Lodge Group
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"