Quality issues with Inn at Cozy product
Complaint Details
I purchased a membership from Inn at Cozy on December 8, 1983. Shortly after using it, I experienced was damaged upon delivery. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Malcolm U. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Ole D'Amore
May 24, 2025 05:28I want to acknowledge that Inn at Cozy has attempted to resolve this issue. However, the solution they're offering (a $458.20 store credit) isn't adequate considering I paid $458.20 for a jacket that never worked properly.
Daniel Menard
May 19, 2025 05:56Dear customer, On behalf of Inn at Cozy, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-D3779A48) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Richard Williams Account Manager Inn at Cozy
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