Unresolved issue with Inn at Cozy product

It's now been 13 days since my initial complaint, and Inn at Cozy still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium account.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Inn at Cozy are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $323.66 Please contact our dedicated resolution team at support@Inn at Cozy.com with your preferred delivery date and time, referencing case number REF-8E0251B8. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley White Resolution Center Director Inn at Cozy

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Inn at Cozy's jeans and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Inn at Cozy and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team