Manufacturing Builders Jurong West refused to address issue
Complaint Details
I'm writing to complain about the troubleshooting service I received from Manufacturing Builders Jurong West. After paying $196.16 for accessory, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Eloy R., but have not received a satisfactory resolution.
Comments (2)
Layla Borer
Apr 26, 2025 06:09It's now been 10 days since my initial complaint, and Manufacturing Builders Jurong West still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their extended warranty.
Claudine Navarro
May 11, 2025 05:49Dear valued customer, Thank you for bringing this matter to our attention. We at Manufacturing Builders Jurong West take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-A67210A0). One of our specialists from our Service Excellence will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Smith Customer Experience Specialist Manufacturing Builders Jurong West Customer Relations
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