Quality issues with Manufacturing Builders Jurong West product

I appreciate Manufacturing Builders Jurong West reaching out, but the solution provided doesn't address my original concern. The replacement wireless speaker has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our television to our attention. We at Manufacturing Builders Jurong West are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective television 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary television accessory kit valued at $176.15 Please contact our dedicated resolution team at support@Manufacturing Builders Jurong West.com with your preferred delivery date and time, referencing case number REF-0EEEE4BE. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Garcia Resolution Center Director Manufacturing Builders Jurong West

ComplaintNest Administrator Alert: We have noticed that Manufacturing Builders Jurong West has not yet responded to your complaint about their design service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team