False promises made by Credit Solutions Group representative

I wanted to update this complaint to mention that a representative from Credit Solutions Group called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Credit Solutions Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our laptop and have initiated an internal investigation (Reference: REF-324CEEE2). One of our specialists from our Client Satisfaction will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Clark Resolution Specialist Credit Solutions Group Customer Relations