Hidden fees discovered from Elite Mansion

Thank you for your response, but I'm still not satisfied with the resolution offered. The $175.58 refund only covers part of what I paid for the loyalty program, and I've had to spend additional money to fix the issues caused.

Dear customer, On behalf of Elite Mansion, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-CB4B635A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David Jackson Customer Satisfaction Coordinator Elite Mansion