Billing dispute with Prime-Components

I am writing regarding order #ORD-5521-IGK-8543 placed with Prime-Components on July 15, 2018. I paid $395.50 for equipment, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Christop M. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5521-IGK-8543 placed with Prime-Components on July 15, 2018. I paid $395.50 for equipment, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Christop M. and other representatives have not been helpful in resolving this matter.