Secure Savings Solutions provided defective product

It's now been 13 days since my initial complaint, and Secure Savings Solutions still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their subscription plan.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Secure Savings Solutions are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $385.35 Please contact our dedicated resolution team at support@Secure Savings Solutions.com with your preferred delivery date and time, referencing case number REF-8B02706F. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Williams Resolution Center Director Secure Savings Solutions