Account access issues with Secure Savings Solutions
Complaint Details
On August 8, 1996, I signed up for Secure Savings Solutions's consultation at their Lake Nettie, Mississippi location. I was told that the service would include unit, but after paying $384.39, I discovered this wasn't the case. When I called to resolve this, Miracle R. was unhelpful and refused to address my concerns.
Comments (2)
Vivien Gibson
May 06, 2025 05:38It's now been 4 days since my initial complaint, and Secure Savings Solutions still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their subscription plan.
Clement Doyle
May 24, 2025 05:28Dear valued customer, Thank you for your complaint regarding the smartphone you purchased on May 1, 2025. At Secure Savings Solutions, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $377.80 2. A replacement smartphone with an extended warranty 3. A store credit of $377.80 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A48DE938. We value your business and hope to restore your confidence in our company. Best regards, William Moore Support Operations Manager Secure Savings Solutions
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