Classic Escape refused to address issue

I'm updating my complaint because Classic Escape finally contacted me today. They've offered to replace the formal shoes, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Classic Escape are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $311.19 Please contact our dedicated resolution team at support@Classic Escape.com with your preferred delivery date and time, referencing case number REF-D2BB0D1B. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Davis Product Support Director Classic Escape