Modern-Projects refused to address issue

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Modern-Projects has been much more responsive, though we still haven't reached a satisfactory resolution regarding their expedited shipping.

Dear valued customer, Thank you for bringing your concerns about our cookware set to our attention. We at Modern-Projects are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective cookware set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary cookware set accessory kit valued at $75.34 Please contact our dedicated resolution team at support@Modern-Projects.com with your preferred delivery date and time, referencing case number REF-97208E4C. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica Williams Consumer Affairs Director Modern-Projects