Global Bank International refused to address issue
Complaint Details
On August 21, 2005, I signed up for Global Bank International's premium plan at their Adellchester, Montana location. I was told that the service would include subscription, but after paying $442.27, I discovered this wasn't the case. When I called to resolve this, Ephraim S. was unhelpful and refused to address my concerns.
Comments (2)
Demetrius Blick
May 17, 2025 05:24An update to my situation: I've now spoken with three different representatives from Global Bank International, and each has given me conflicting information about how to resolve the issue with my smartwatch. This is extremely frustrating.
Nathalie Fouquet
May 22, 2025 05:13Dear customer, On behalf of Global Bank International, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-FC9E5C39) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Moore Senior Support Specialist Global Bank International
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